Last updated: 9 January 2025
CaptiFi Limited respects privacy and is committed to protecting personal data in accordance with applicable data protection laws worldwide. This Privacy Policy explains how personal data is collected, used, stored, transferred, and protected when using the CaptiFi platform, services, websites, and related systems.
CaptiFi Limited
Company number: 15948581
Registered address: Bristol, United Kingdom
For the purposes of applicable data protection legislation:
CaptiFi acts as a data controller in relation to its customers, prospects, website visitors, and business contacts.
CaptiFi acts as a data processor in relation to guest data processed on behalf of venue operators using the Services.
Venue operators are the data controllers for guest data.
This Privacy Policy applies worldwide.
CaptiFi designs its privacy practices to align with applicable privacy and data protection laws, including but not limited to:
Legal responsibility for compliance with local laws relating to guest data remains with the venue operator acting as data controller.
We collect personal data relating to customers and authorised users including:
Payment card details are processed by third party payment processors and are not stored by CaptiFi.
CaptiFi processes guest data strictly on documented instructions from customers.
Guest data may include:
CaptiFi does not determine the purposes of guest data processing.
We automatically collect technical data including:
Customer data is processed to:
Guest data is processed only:
CaptiFi does not use guest data for independent marketing, profiling, or analytics.
Processing is conducted under one or more of the following bases:
CaptiFi does not independently determine lawful bases for guest data.
CaptiFi uses vetted third party service providers, including hosting, payment, analytics, and messaging providers.
All subprocessors are subject to contractual obligations regarding confidentiality, security, and data protection.
A list of subprocessors may be provided upon request.
Personal data may be transferred and processed outside the country where it was collected.
Where required, CaptiFi relies on appropriate safeguards including:
CaptiFi implements administrative, technical, and organisational safeguards including:
No system can be guaranteed to be fully secure.
In the event of a personal data breach, CaptiFi will:
Customer data is retained for the duration of the account and thereafter as required by law.
Guest data retention is controlled by the customer and may be configured, exported, or deleted at any time.
Upon termination, guest data is deleted within thirty days unless retention is legally required.
CaptiFi does not engage in automated decision making or profiling that produces legal or similarly significant effects on individuals.
CaptiFi uses cookies and similar technologies for essential functionality, analytics, and performance monitoring.
CaptiFi does not respond to browser Do Not Track signals due to lack of an industry standard.
Details are provided in the Cookie Policy.
Subject to applicable law, individuals may have rights to:
Requests relating to guest data should be directed to the relevant venue operator.
CaptiFi will assist controllers where required.
Residents of certain US states may have additional rights, including rights to access, delete, correct, and opt out of certain processing activities.
CaptiFi does not sell personal data or engage in targeted advertising based on sensitive personal information.
Requests may be submitted to hello@captifi.io.
The Services are not intended for individuals under sixteen.
CaptiFi does not knowingly process children's personal data.
This Privacy Policy may be updated periodically.
Material changes will be communicated through reasonable means.
Continued use of the Services constitutes acceptance.
You have the right to lodge a complaint with a relevant data protection authority.
CaptiFi encourages users to contact us first to resolve concerns.
CaptiFi Limited
Email: hello@captifi.io
Bristol, United Kingdom