CaptiFi Terms and Conditions

1. Definitions and Interpretation

In these Terms:

"CaptiFi", "we", "us", or "our" means CaptiFi, operating from Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

"Customer", "you", or "your" means any individual, business, organisation, or legal entity that accesses or uses the Services.

"Services" means CaptiFi's guest WiFi marketing platform, software, dashboards, APIs, integrations, documentation, and related services.

"Hardware" means any physical equipment supplied or loaned by CaptiFi.

"End User" means any guest, visitor, or third party who accesses WiFi through the Services.

"Personal Data" has the meaning given under applicable data protection laws.

Headings are for convenience only and do not affect interpretation.

2. Agreement to Terms

By accessing, installing, deploying, or using the Services or Hardware, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must not use the Services.

If you are acting on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

3. Scope of Services

CaptiFi provides a hosted guest WiFi marketing and access management platform offered globally.

The Services may include data capture tools, captive portals, analytics, marketing automation, integrations, and network access controls.

We may modify, enhance, suspend, or discontinue features provided that the core functionality of the subscribed plan is not materially degraded.

CaptiFi does not provide internet connectivity itself unless explicitly agreed in writing.

4. Subscription Plans and Fees

Subscriptions are offered on a monthly or annual basis as described on our website or sales materials.

All fees are payable in advance and non refundable except where required by mandatory law.

Prices are listed in GBP unless otherwise stated.

You are responsible for all local taxes, duties, levies, or withholding obligations imposed by authorities outside the United Kingdom.

5. Free Trial

Free trials require a valid payment method, except a card-free trial by invitation as set out below.

Unless cancelled before the trial ends, a trial with a payment method on file converts automatically to a paid plan and charges will apply.

You may cancel at any time during the trial without charge.

Card-free trials by invitation. We may invite you to a 14-day trial without a payment card. During it you have the features of the plan you chose. When it ends, your dashboard is locked and guest sign-in at your venues is paused until you add a payment card. Nothing is charged unless you add one. If you add a card more than 48 hours before the trial ends, you keep the rest of the trial and the first payment is taken when it ends. We offer one card-free trial per business and may decline or withdraw an invitation.

6. Hardware Provision and International Use

Hardware supplied by CaptiFi remains CaptiFi property at all times.

A refundable deposit is charged per unit where applicable, in the currency of the country the Hardware is delivered to: £60, $99 (USD), €79, C$99, A$129 or NZ$149.

You are responsible for import duties, customs clearance, regulatory approvals, and compliance with local telecommunications or radio regulations.

Risk of loss passes to you upon delivery and stays with you until returned Hardware reaches CaptiFi.

When your Subscription is cancelled, you must return the Hardware in working condition to the address CaptiFi gives you.

You arrange and pay for the return yourself, including postage, packaging and any export or customs charges. CaptiFi does not provide return labels or collect Hardware.

The deposit is refunded once CaptiFi receives the Hardware in working condition. If the Hardware has not been received within 30 days of the cancellation date, the deposit is not refunded.

7. Payments and Billing Authorisation

Payments are processed via Stripe or other third party payment processors.

You authorise CaptiFi to charge your payment method on a recurring basis.

Currency conversion fees, foreign transaction fees, or bank charges are your responsibility.

Failure to pay may result in suspension or termination after a grace period.

8. Cancellation and Termination

You may cancel at any time through your account dashboard.

Cancellation takes effect at the end of the current billing period.

CaptiFi may suspend or terminate access immediately for breach, misuse, non payment, or legal or regulatory risk.

Upon termination, your right to use the Services ceases immediately.

9. Data Protection and Privacy Compliance

CaptiFi acts solely as a data processor. You act as the data controller.

You are solely responsible for determining lawful bases for processing Personal Data and complying with all applicable data protection, privacy, and electronic communications laws worldwide, including but not limited to:

• GDPR and UK GDPR
• CCPA and CPRA
• PIPEDA
• LGPD
• PDPA
• ePrivacy laws and similar frameworks

You are responsible for obtaining valid consent, issuing privacy notices, and handling data subject requests.

You authorise CaptiFi to process and store data in the United Kingdom, European Economic Area, and other jurisdictions where infrastructure or subprocessors operate, subject to appropriate safeguards.

Our Data Processing Agreement, available at /dpa, forms part of these Terms for customers whose guests' personal data we process.

CaptiFi does not provide legal advice and does not assume responsibility for your compliance.

10. Acceptable Use

You must not use the Services to:

• Violate any law or regulation
• Send unsolicited or unlawful marketing
• Misrepresent consent or data usage
• Distribute malware or harmful code
• Interfere with networks or security
• Infringe intellectual property rights
• Resell or sublicense without authorisation

CaptiFi may suspend access to protect systems, users, or legal obligations.

11. Service Availability

Services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted or error free operation.

Maintenance, outages, and third party dependencies may impact availability.

12. Intellectual Property Rights

All intellectual property in the Services remains the property of CaptiFi or its licensors.

You retain ownership of your data.

A limited, non exclusive, non transferable licence is granted to use the Services during an active Subscription.

Third-party product and company names and logos shown on this website are trade marks of their respective owners. They are used only to identify products CaptiFi works with or is compared against, and their use does not imply any affiliation with, sponsorship by or endorsement from those owners. See our trade mark notices.

13. Confidentiality

Each party agrees to keep confidential information disclosed under this agreement confidential and to use it solely for performance of the Services.

This obligation survives termination.

14. Limitation of Liability

To the maximum extent permitted by law:

CaptiFi's total liability arising out of or relating to the Services is limited to the fees paid by you in the twelve months preceding the claim.

CaptiFi is not liable for indirect, incidental, consequential, special, or economic losses, including loss of profits, revenue, data, or business opportunity.

Nothing excludes liability for fraud or death or personal injury caused by negligence.

15. Indemnification

You agree to indemnify and hold harmless CaptiFi from claims, damages, penalties, fines, and costs arising from:

• Your use of the Services
• Your marketing practices
• Data protection violations
• Failure to obtain consent
• Breach of these Terms or applicable law

16. Export Controls and Sanctions

You represent that you are not subject to sanctions or export restrictions imposed by the United Kingdom, European Union, United States, or other relevant authorities.

You agree not to use the Services in violation of export control laws.

17. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, labour disputes, internet failures, government actions, or utility outages.

18. Assignment

You may not assign or transfer these Terms without prior written consent.

CaptiFi may assign these Terms as part of a merger, acquisition, or asset sale.

19. Severability

If any provision is held unenforceable, the remaining provisions remain in full force.

20. Waiver

Failure to enforce any right does not constitute a waiver of that right.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except where mandatory local consumer protection laws require otherwise.

22. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements or representations.

23. Text Messages Sent Through CaptiFi

This section applies to guests who agree on a venue's WiFi sign-in page to receive text messages from that venue, and to the venues that send them.

• The texts are recurring marketing messages from the venue named on the sign-in page, sent via CaptiFi. They can include offers, events, rewards and news from that venue.
• Message frequency varies.
• Message and data rates may apply. CaptiFi does not charge guests for texts.
• Reply STOP to any text to stop receiving texts from that venue.
• Reply HELP to any text for help, or email support@captifi.io.
• Agreeing to receive texts is not a condition of any purchase.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and text message consent are never sold or shared with third parties or affiliates for their marketing purposes. Section 4.3 of our Privacy Policy explains how they are handled.

A venue that sends texts through CaptiFi must text only guests who agreed to receive them, must identify itself in its messages, and must follow the laws and carrier rules that apply where its guests are, including the Telephone Consumer Protection Act and the CTIA messaging guidelines for numbers in the United States.

24. Contact Information

CaptiFi
Email: hello@captifi.io