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Messaging integration

Twilio SMS + CaptiFi

Send a welcome SMS to every WiFi guest, automatically.

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Overview

What does the Twilio SMS integration do?

When a guest enters their phone number on the splash page, CaptiFi can fire a personalised welcome SMS instantly via your Twilio account. Use it to share menus, drop a discount code, or send the WiFi password for a future visit. Built-in 24-hour deduplication and explicit opt-in keep you compliant with TCPA / PECR / GDPR.

What you get

Everything you need from Twilio SMS

Auto welcome SMS

Per-site from number

24h dedup, opt-in only

How it works

Three steps to live

1

Add your Twilio Account SID, Auth Token and From-number per venue.

2

Compose your welcome SMS template (use {{name}}, {{venue}} merge tags).

3

CaptiFi sends within seconds of WiFi sign-on; opt-outs are honoured automatically.

FAQs

Frequently Asked Questions

Is the Twilio SMS integration included in every CaptiFi plan?
Yes. Every integration in our directory is available on every paid plan, including the 30-day free trial. There are no per-integration add-on fees.
How long does it take to connect Twilio SMS?
Most customers complete the connection in under five minutes from the CaptiFi dashboard. You'll need an active Twilio SMS account and the relevant API credentials, which are documented in the in-product setup guide.
Do guests have to do anything different at sign-in?
No. The integration runs server-side after a guest authenticates on the captive portal. Their experience is identical — the data flow happens behind the scenes.

Start using Twilio SMS with CaptiFi today

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