Turn your gym WiFi into a member retention machine
Capture member emails via WiFi, send class reminders, re-engage lapsed members with targeted offers, and drive referrals, all on autopilot.
Venues running on CaptiFi
What venues running CaptiFi see
CaptiFi venue data, April to September 2026
Wondering what capture rates look like for a venue like yours? See our guest WiFi benchmarks.
Members drift away silently. You find out when they cancel.
Most gyms lose members long before the cancellation email arrives. Attendance drops, motivation fades, and without their contact details or visit data, you have no way to step in before it's too late.
Invisible churn
Lapsed members stop showing up weeks before they cancel. Without visit tracking, you never see the warning signs.
Half-empty classes
New classes and PT sessions launch to silence because you have no direct channel to promote them to members.
Silent happy members
Members who love your gym rarely leave Google reviews on their own. Without automated review requests, "gym near me" searchers never hear from them.
Everything you need to retain & grow your members
From WiFi capture to automated campaigns, CaptiFi helps you reduce churn and fill your classes.
Capture member emails
Every WiFi login adds a member to your database. Build your marketing list automatically.
Class reminders
Send automated reminders for upcoming classes. Boost attendance and keep members engaged.
Re-engagement offers
Automatically reach out to lapsed members with personalised win-back offers before they cancel.
Referral campaigns
Turn your best members into brand ambassadors with automated refer-a-friend campaigns.
Automate Google reviews
Automatically ask happy members for a Google review after their visit, at a delay you set.
New class launches
Promote new classes, personal training sessions, and workshops directly to your member base.
Attendance analytics
Track member visit frequency, identify at-risk members, and measure campaign performance.
GDPR built-in
Consent capture, erasure tools and opt-out handling, built for UK GDPR and PECR.
Set up in 5 minutes. Run on autopilot forever.
Start Free TrialPlug in the device
We ship you a CaptiFi device, included with your plan (refundable deposit). Plug it into your broadband, or connect to your existing UniFi/Omada setup. About 5 minutes with the CaptiFi device, under an hour on your own controller.
Brand your splash page
Add your gym's logo, colours, and a welcome message using our visual builder. No coding or HTML knowledge needed.
Retain & engage on autopilot
Member emails flow in automatically. Class reminders, win-back offers, and Google review requests send themselves. You focus on the gym floor.
What gym owners actually want
How CaptiFi handles setup, reporting, support and price for a gym.
Simple setup without an IT team
CaptiFi is live in about 5 minutes with the CaptiFi device, under an hour on your own controller. Setup guides cover 9 vendor ecosystems, UniFi, Omada and Meraki among them, and you build the login page in a visual editor, so there's no HTML to write.
Detailed analytics
Visits, unique guests and a weekly insights card for each venue come with Essentials. Growth adds your busiest hour, dwell time, how long members take to come back and a monthly PDF report.
Support from our own team
Email support@captifi.io or raise a ticket from the Support page in your dashboard, and someone on the CaptiFi team picks it up. Support comes with every plan, and Growth and above get priority.
Published pricing
Essentials, Growth and Pro prices are on our pricing page in your currency, and Enterprise is quoted on request. Essentials from £49/mo, every integration is included from Growth up, and there's no setup fee.
Plans and pricing
Choose the perfect plan for your venue. Every plan includes plug-and-play hardware with a refundable £60 deposit. Every plan from Essentials up includes 250 free SMS a month.
Not sure which plan fits? Book a 15-minute demo, no obligation, no hard sell.
Save 20% or more with annual billing
Lite
Lite runs on your own WiFi or our device.
or £190 billed yearly
- Guest capture and CSV export
- 500 new guests a month
- One site
- Email support
- CaptiFi branding on the splash page
- Your own WiFi, or our device (£60 refundable deposit)
Essentials
per month, billed annually
£468/year
Ideal for small venues: pubs, cafés
- Branded splash page
- GDPR contact capture
- Weekly insights card for each venue
- CSV export
- Paid WiFi and WiFi vouchers
- Automated review requests
- Email marketing (1,000 emails)
- 250 free SMS a month included
- WiFi kit included (£60 refundable deposit)
Extra site: +£25/mo
Growth
per month, billed annually
£828/year
Ideal for bars, clubs, restaurants
- Everything in Essentials
- Event promos
- VIP segmentation
- Advanced analytics
- Priority support
- Email marketing (2,000 emails)
- 250 free SMS a month included
- API access and webhooks
- Rewards and loyalty
- Ten guest WiFi games
- Event ticketing
- Reservation check-in
- Table bookings with deposits
- Weekly and monthly PDF reports
Extra site: +£25/mo
Pro
per month, billed annually
£1428/year
Ideal for restaurant groups, multi-venue ops
- Everything in Growth
- Multi-site dashboard
- Group analytics
- Remove CaptiFi branding
- API access and webhooks
- Mail Plus (5,000 emails)
- 250 free SMS a month included
- Automation workflows (visual builder)
Extra site: +£25/mo
Enterprise
Tailored pricing
For large operations, hotel groups, white-label solutions
Calculate your gym ROI
See how much member retention revenue CaptiFi could generate for your gym
For every £1 spent, you could generate £ in repeat revenue Custom pricing available for enterprise needs
Optional hardware included (refundable deposit)
Already have WiFi hardware? We work with it.
CaptiFi has setup guides for 9 WiFi ecosystems. There's nothing to rip out: connect the access points you already have and you're live.
+ Cisco Catalyst
9 with setup guides
UniFi, Ubiquiti, Omada, TP-Link, Meraki, Cisco, Aruba, Instant On, HPE, MikroTik, RouterOS, RUCKUS, Fortinet, FortiGate, FortiAP and DrayTek are trade marks of their respective owners. CaptiFi is an independent guest WiFi platform that runs as an external captive portal on these vendors' access points and controllers. It is not made, certified, sponsored or endorsed by any of them, and vendor names appear here only to show compatibility. Setup guides describe each vendor's own configuration screens; where they differ, the vendor's documentation is the authority.
Don't have compatible hardware?
Frequently asked questions
When members connect to your WiFi, CaptiFi shows a branded sign-in form asking for their email address or phone number, and returning devices are recognised so regulars are let straight through. The data is captured automatically, with no front-desk effort. Works with any router: UniFi, TP-Link Omada, Meraki, or our plug-and-play device (hardware included, refundable deposit).
Yes. CaptiFi tracks WiFi logins so you can see which members haven't visited recently. Set up automated re-engagement emails to bring them back before they cancel.
CaptiFi works with UniFi, TP-Link Omada, Cisco Meraki, Aruba, MikroTik, Ruckus, and more. If your router isn't compatible, hardware is included (refundable deposit) and works alongside your existing broadband.
Essentials, with the WiFi device included (refundable deposit), is £49/month (or £39/month on annual billing), and every integration is included from the Growth plan up. There are no setup fees, no hidden costs, and you can cancel anytime.
CaptiFi is built to support compliance: marketing consent is asked separately from getting online and recorded for each guest, every marketing email carries an unsubscribe link, Delete (GDPR) and Anonymise (GDPR) handle erasure requests, and you can export your member data at any time. Network separation ensures member traffic is isolated from your business systems. Your gym is the data controller, so compliance itself stays with you.
Yes. CaptiFi automatically sends a Google review request to members after their visit, timed for when they're most likely to respond. Review requests are included on the Essentials plan and above.
Latest insights on guest WiFi marketing and venue growth.
Gym and Fitness Studio WiFi Marketing: A Practical Guide
How gyms, studios and leisure centres turn guest WiFi into a marketing channel: capture non-member emails, fill off-peak classes, win back lapsing members and automate Google reviews, honestly.
June 2026
How to Automate Google Reviews (And Why It Matters)
Boost your venue's reputation with automated review requests sent at the perfect moment after a guest visit.
Nov 2024
How to Turn Anonymous Foot Traffic Into a Marketing Database
Most venues have hundreds of daily visitors and capture zero contact details. The anonymous guest problem, and the proven WiFi-led solution.
May 2026
Ready to reduce member churn?
30-day free trial. Hardware included (refundable deposit), cancel anytime.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.