Honest comparison

CaptiFi vs Fydelia

A balanced 2026 comparison — feature matrix, pricing, ideal-customer profiles, and an honest verdict on which platform fits your business.

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Quick verdict: CaptiFi or Fydelia?

Fydelia is excellent for survey-heavy hospitality groups already comfortable with sales-led onboarding and EU-only deployment. CaptiFi wins on transparent self-serve pricing, included hardware, broader integrations (POS + Loyalty + SMS), and global coverage.

About Fydelia

What is Fydelia?

Fydelia is an EU-grown WiFi-marketing platform that pairs captive portals with engagement journeys, surveys, and SMS/email automations. It has a strong presence in European pub and restaurant groups and is well-regarded for survey/feedback flows and a flexible journey-builder. Like Purple, it is more often sold to mid-market and group operators than to single venues.

www.fydelia.com
Side by side

Feature comparison

Feature
CaptiFi
Fydelia
Free starter device included
Native UniFi support
Native TP-Link Omada support limited
Native Cisco Meraki support
Aruba / MikroTik / Ruckus support partial
Multi-venue dashboard
Built-in email marketing automation
Automated Google review requests
Toast POS / spend-based segmentation
Leat / loyalty integration
Twilio SMS welcome messages
Mailchimp sync (native)
In-portal surveys & feedback simple
Self-serve sign-up + transparent pricing
Monthly billing (no annual lock-in)
30-day free trial

Last reviewed 2026-04-30. Pricing and features change — check Fydelia's site for the most current information.

Fydelia strengths

  • Powerful guest-journey builder with conditional logic
  • In-portal surveys and feedback flows are stronger than most competitors
  • GDPR-first design (built for EU operators)
  • Solid presence with European pub and restaurant groups
  • Multi-language splash pages out of the box

Where CaptiFi differs

  • Pricing is not publicly listed; sales-led onboarding required
  • No advertised free hardware option
  • No native Toast POS integration (last verified 2026-04-30)
  • No native Leat / loyalty integration
  • Limited US market presence — mostly UK & EU
  • No 30-day free trial in the public marketing flow at time of review
Who should pick what

Honest recommendations

Pick Fydelia if

European hospitality groups who lean heavily on in-portal surveys / NPS / guest-journey conditional logic and have an account manager budget.

Pick CaptiFi if

Operators who want hardware included, transparent monthly pricing, US + UK + EU coverage, Toast POS and loyalty integrations, and a self-serve 30-day trial — without the sales-led onboarding overhead.

Pricing

Pricing summary

Quote-based / contact sales — pricing not publicly listed and typically scoped to estate size.

See full CaptiFi pricing

Switching from Fydelia?

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