CaptiFi vs Fydelia
Fydelia prices each venue by its type, from £25 a month, with every feature on every plan. CaptiFi prices by plan, each with a monthly allowance of new guests, and from Essentials the plan sends your email campaigns from CaptiFi itself. Both run on the WiFi a venue already has, and CaptiFi can send its own device too.
Every Fydelia fact here comes from Fydelia's own website, read on 28 Oct 2026, with a link to the page.
Price, marketing and hardware, side by side
Each Fydelia fact links to the page it came from, numbered in the sources at the foot of this page.
| Feature | CaptiFi | Fydelia |
|---|---|---|
| Plans and price | ||
| Price | CaptiFi Lite is £19.99 a month, Essentials £49, Growth £89 and Pro £149, or less a month if you pay yearly. One venue is included, and from Essentials up each extra venue is £25 a month. | Fydelia Per venue, by type of venue: from £25 a month for coffee shops, bars, pubs and restaurants, £45 a month for kids' play, event spaces and nightclubs and £65 a month for hotels. Its FAQ says discounts depend on the billing cycle and the number of venues. Sources 1 2 |
| What each plan includes | CaptiFi Each plan adds more: email campaigns and review requests from Essentials, then games, rewards, table bookings and integrations from Growth, and workflows on Pro. Lite is the guest list for one venue, with no marketing email. | Fydelia Every feature on every plan: "No feature gates, no premium add-ons." Sources 1 3 |
| Guests a month | CaptiFi Up to 500 new guests a month on Lite, 1,000 on Essentials, 5,000 on Growth and 15,000 on Pro. | Fydelia Its pricing page says "Per-venue billing, no metered usage". Source 1 |
| How long you commit for | CaptiFi Monthly or yearly. If you cancel, the plan runs to the end of the period you've paid for. | Fydelia Its self-service level lists monthly rolling billing. Its "Pay & Play" commitment is for the current billing cycle, "typically a 3-month rolling period". Sources 1 2 |
| Free trial | CaptiFi 30 days on every plan. You add a card to start. | Fydelia 14 days with every feature, and no credit card needed. Sources 1 2 |
| Switching while you're still under contract | CaptiFi Free until your contract ends, for up to six months from the day your trial starts, on any plan. You add a card when you start the trial, and email the contract or latest invoice to hello@captifi.io. | Fydelia Free "for the entire remainder of your existing contract". Terms and conditions apply, and Fydelia asks you to contact it for the details. Sources 1 2 |
| Marketing to your guests | ||
| Email campaigns | CaptiFi Sent from CaptiFi, from Essentials: 1,000 emails a month (2,000 on Growth, 5,000 on Pro). | Fydelia Its features page lists email capture "for future campaigns" and automated birthday campaigns. Its integrations send new sign-ups to email tools such as Mailchimp and Klaviyo, where they "trigger automated welcome sequences". Sources 3 6 |
| Text messages | CaptiFi Sent from CaptiFi: 250 free texts a month from Essentials, then paid texts billed monthly, up to a limit you set. | Fydelia Its integrations page lists Twilio under email and SMS marketing. Source 6 |
| Review requests | CaptiFi Automatic from Essentials, sent after the visit to guests who opt in, at most once every 90 days at each venue. A guest who rates at or above your minimum is sent on to Google, Tripadvisor, Yelp, Facebook, Trustpilot and more. | Fydelia On every plan: it prompts guests to review you on Google, Tripadvisor or the platform you choose. Sources 1 3 |
| Guest surveys | CaptiFi From Essentials, with the review request: the Net Promoter Score question and up to five questions of your own, with results for each venue and a CSV download. | Fydelia On every plan: its help centre page on hotel WiFi features describes "a brief, fully customisable survey before the user signs in to WiFi". Sources 7 1 3 |
| Games at sign-in | CaptiFi Ten, from Growth: six instant wins (spin the wheel, scratch card, slot machine, Plinko, pick a box and shake to win) and four mini games (penalty shootout, brand jigsaw, memory match and Breakout), plus prize draws. The prize goes to the guest by email or text, with a limit on plays per guest and on stock per prize. | Fydelia On every plan: scratch cards, spin the wheel, a slot machine, Plinko prize drops, a brand puzzle, Bat & Ball, chess, checkers, Stack4 and Reversi. Its FAQ says voucher codes "sync to your POS" and "anti-fraud limits prevent abuse". Sources 4 2 1 3 |
| Loyalty | CaptiFi From Growth: points or a stamp card, tiers, and offers staff redeem from a phone. | Fydelia A "Loyalty Engine" on every plan, which it describes as "the built-in advertising suite, designed for targeted marketing", and integrations with loyalty providers. Sources 3 6 |
| Table bookings | CaptiFi From Growth, with deposits paid online. | Fydelia Connects to SevenRooms, OpenTable and Resy. Source 6 |
| Sync with a CRM or email tool | CaptiFi From Growth: Mailchimp, HubSpot, Salesforce, Klaviyo and more, plus an API and webhooks. | Fydelia Over 100 no-code integrations on every plan, Mailchimp, HubSpot, Salesforce, Klaviyo, OpenTable, SevenRooms and Zapier among them, plus webhooks and a REST API. Sources 2 3 6 |
| WiFi and hardware | ||
| Hardware brands supported | CaptiFi 9 vendor ecosystems with a setup guide, UniFi, Omada and Meraki among them, plus the CaptiFi device. | Fydelia 20 or more vendors and 40 or more device models. Sources 5 2 |
| A WiFi box from the provider | CaptiFi The CaptiFi device, included on every plan against a refundable deposit of £60. | Fydelia Fydelia runs on the access points and router you already have: "You do not need additional hardware specifically for Fydelia." Sources 5 2 |
Checked 28 Oct 2026. If you work at Fydelia and something here is out of date, email hello@captifi.io and we'll correct it.
Which one fits your venue
Both run on the WiFi a venue already has, so it mostly comes down to how you'd like to pay and what you want from the people who log in.
Fydelia fits if
- You want one price per venue with every feature on it, games included, from £25 a month and no metered usage.
- You'd rather try it without adding a card. Fydelia's 14-day trial needs none.
- You want chess, checkers, Stack4 or Reversi at sign-in. Fydelia lists them among its ten games.
- Your contract with your current provider runs longer than six months. Fydelia's switching offer, as it publishes it, covers the rest of the contract.
CaptiFi fits if
- You want a WiFi device from your provider, included against a refundable deposit on every plan.
- You want email campaigns sent from the same product as your WiFi login page, from Essentials up.
- You'd like table bookings with deposits, a points or stamp card and event tickets, all on Growth and up.
- You'd like a 30-day trial.
The CaptiFi side, in the dashboard
These come from a demo account: campaigns, the review inbox and a stamp card as a guest sees it on their phone.
Lite: £19.99 a month on your own network
Already have UniFi, Omada or Meraki? Lite is guest capture and CSV export on the access points you have, 500 new guests a month, for one site. The splash page keeps CaptiFi branding.
Questions people ask
How much does Fydelia cost?
Fydelia prices each venue by its type: from £25 a month for coffee shops, bars, pubs and restaurants, £45 a month for kids' play, event spaces and nightclubs and £65 a month for hotels. Every feature is on every plan, and its FAQ says discounts depend on the billing cycle and the number of venues.
How much does CaptiFi cost?
Lite is £19.99 a month and keeps the guest list for one venue, up to 500 new guests a month, with no marketing email. Essentials is £49 a month for up to 1,000 new guests a month, with email campaigns and review requests, and Growth is £89 a month for up to 5,000, with games, rewards and table bookings. Every plan starts with a 30-day free trial.
Can I switch to CaptiFi while I'm still under contract?
Yes. CaptiFi is free until your current contract ends, for up to six months from the day your trial starts, on any plan. Start the 30-day trial, then email the contract or your latest invoice to hello@captifi.io at least two days before the trial ends. Fydelia's own switching offer runs for the rest of your contract, with terms it gives on request.
Do I need new WiFi hardware?
Not for either. Fydelia runs on the access points and router you already have, and lists 20 or more vendors. CaptiFi has setup guides for 9 vendor ecosystems, and can send you its own device against a refundable deposit if you'd rather.
The switching offer's full conditions are on the switching offer page.
Try CaptiFi on your own WiFi
It's 30 days free on any plan. You'll add a card to start, and nothing's charged for your plan if you cancel before the trial ends.
Weighing up others too? See every comparison.
Sources
Fydelia's pages, each read on 28 Oct 2026. CaptiFi's facts come from our own pricing page and product on the same day.
- Fydelia: Plans and pricing. www.fydelia.com/pricing/, checked 28 Oct 2026.
- Fydelia: Frequently asked questions. www.fydelia.com/company/faq, checked 28 Oct 2026.
- Fydelia: Features. www.fydelia.com/features/, checked 28 Oct 2026.
- Fydelia: Gamification. www.fydelia.com/marketing/gamification, checked 28 Oct 2026.
- Fydelia: Supported hardware. www.fydelia.com/hardware/, checked 28 Oct 2026.
- Fydelia: No-code integrations. www.fydelia.com/features/integrations, checked 28 Oct 2026.
- Fydelia: Hotel WiFi features. www.fydelia.com/knowledge-base/hotel-wifi-features/, checked 28 Oct 2026.
Competitor names and logos are trade marks of their respective owners and are shown only to identify the products being compared. CaptiFi is not affiliated with, sponsored by or endorsed by any company named on this page. Feature and pricing notes describe each product as we found it on its own public website on the date shown, and may since have changed; check the vendor's current terms before you buy. If you work for one of these companies and something here is out of date, email hello@captifi.io. Trade mark notices.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.