On the Growth plan and above, every venue gets a public events page once Events is switched on. Create an event, add paid tickets or free RSVPs, and guests buy by card, Apple Pay or Google Pay. The money goes to your own Stripe account, each buyer gets a QR ticket by email, and your door staff check them in from a phone. Buyers join your guest list, so the people who came to the last event are the people you email about the next one.
40-60%
Average Email Opt-In Rate
Under 2 hours
Average Support Reply
11+
Integrations Included
99.9%
Platform Uptime
Most venues sell tickets through a separate ticketing site. The buyer list stays in that system, the fees are set by someone else, and the guest who bought a ticket last month is a stranger to your WiFi marketing when they walk in.
CaptiFi puts ticketing inside the platform that already holds your guest list. You publish events on your venue's own page, buyers pay your Stripe account directly, and every buyer is added to your guests with a Bought a ticket marker for campaigns and segments. A per-ticket booking fee covers card processing, free tickets carry no fee, and you choose whether the buyer sees it.
A public events page for each venue, listing upcoming events with a From price, Free or Sold out on each
Paid tickets and free RSVPs on the same event, with up to 12 ticket types, each with its own quantity, per-order limits and sales window
Card, Apple Pay and Google Pay at checkout, charged to your venue's own Stripe account: your name on the statement, and Stripe pays you out
A booking fee per paid ticket that steps down as the price rises, card processing included, nothing on free tickets, and you choose whether the buyer pays it
One QR code per ticket in the confirmation email, and door check-in from any phone that admits each ticket once
Buyers join your guest list and the Bought a ticket segment, your next event shows on the WiFi connected screen, and a widget puts your events on your own website
CaptiFi Events gives each venue a public events page at app.captifi.io/events/your-venue. You create an event, add ticket types that are paid or free, and publish it. Guests buy on that page by card, Apple Pay or Google Pay, receive an email with one QR code per ticket, appear in your guest list, and are checked in at the door from a phone. Events is included on the Growth plan and above, and the account holder switches it on from the Integrations page.
Your venue does. Paid tickets are charged to your venue's own Stripe account through Stripe Connect. Your venue is the merchant, its name is on the buyer's card statement, and Stripe pays the money out to your bank on the schedule set in your Stripe dashboard. CaptiFi never holds ticket money. On each paid ticket CaptiFi takes a booking fee from the payment, with card processing included in that fee.
No. Free tickets and RSVPs never touch Stripe. An event whose ticket types are all free publishes without a Stripe account and carries no fee. Connecting Stripe and accepting the fee terms are only needed before the first paid ticket goes on sale.
CaptiFi is a guest WiFi marketing platform for venues, restaurants, hotels, cafés, retail spaces and short-term rentals. It turns branded WiFi logins into first-party customer data, automated Google review requests, repeat visitor insights and email marketing lists.
The account holder opens Integrations in the dashboard and switches on the Events and tickets card. An Events group appears in the sidebar. Events is included on the Growth plan and above.
Under Events settings, click Connect with Stripe and finish Stripe's onboarding for the venue, then accept the booking fee terms once for the account. Free tickets and RSVPs need neither step.
Give the event a name, description, image link and start time in the venue's timezone, then add up to 12 ticket types. Enter 0 for a free ticket; under a paid price the form shows the booking fee per ticket.
Click Publish. The event goes on sale on your venue's events page, and a Public page link opens it so you can check what buyers see.
Buyers pay by card, Apple Pay or Google Pay and get an email with one QR code per ticket. The payment settles to your Stripe account, and each buyer is added to your guests with a Bought a ticket marker.
On the night, open Door check-in on a phone, pick the event, and scan the QR code or type the ticket number. Each ticket admits once, and a mistaken admit can be undone for five minutes.
Events, orders, Stripe setup and the door on both dashboards, app.captifi.io and my.captifi.io, with the door page built for a phone.
One public page per venue listing upcoming public events with a From price, Free or Sold out on each. An event can also be Unlisted, reachable only by its link. Each event page shows when and where it is, the description and every ticket type with its price, and says how many are left once 20 or fewer remain.
Up to 12 ticket types on an event, each with its own quantity, per-order limits from 1 to 100 and its own sales window. Enter 0 for a free ticket. Tickets are held for ten minutes during checkout and go back on sale if the buyer walks away, with nothing charged.
Buyers pay on the event page and the charge goes to your venue's Stripe account. If the tickets sell out while a payment is still processing, or the event is cancelled before it completes, the payment is refunded straight away and the buyer is told why.
The confirmation email carries one QR code per ticket with its ticket number, the order number, when and where, the doors time, the booking fee when the buyer paid it, the total paid and a Manage your order link. The order page adds an Add to calendar file and a Resend confirmation email button.
Door staff open Door check-in on a phone, pick the event, and scan the QR code or type the ticket or order number. They get a large green Admitted or a red refusal that says why. Each ticket admits one person once, from any phone, and a mistaken admit can be undone for five minutes by the person who made it.
Every buyer is added to your guests, tagged as a ticket buyer, with marketing consent recorded only when they ticked the box. The segment builder has Bought a ticket under How they joined, so you can message ticket buyers on their own. Buyers never count as a WiFi visit until they connect at the venue.
When a guest connects at a venue with an events page on the splash, the connected screen shows the venue's next event: Tonight at your venue, the event name, doors or start time, a line about it and a See tickets button that opens the event page. Venues with nothing in the next seven days see the plain connected screen.
On the classic dashboard, Events settings has an Embed on your website panel with a snippet to paste into any page. Visitors see your upcoming events and each event's tickets in a light or dark look with your accent colour, and Get tickets opens the event page on CaptiFi in a new tab, where card, Apple Pay and Google Pay work as usual. You choose which website addresses may show it, and the account holder can issue a new embed key at any time.
Events is included on the Growth plan and above, and the booking fee on paid tickets is the only charge for it. The fee is charged per paid ticket: the whole ticket price is charged at the rate of the band it falls in, never below the minimum for the currency, rounded to the nearest penny or cent. Card processing is included, so there is no separate Stripe processing charge to you. A free ticket carries no fee at all.
| Currency | 7.5% up to | 6% up to | 4.5% above | Minimum fee per paid ticket | Lowest paid ticket price |
|---|---|---|---|---|---|
| GBP | £20.00 | £50.00 | £50.00 | £0.30 | £0.30 |
| USD | $25.00 | $65.00 | $65.00 | $0.40 | $0.50 |
| EUR | €25.00 | €60.00 | €60.00 | €0.35 | €0.50 |
| CAD | C$35.00 | C$85.00 | C$85.00 | C$0.50 | C$0.50 |
| AUD | A$40.00 | A$100.00 | A$100.00 | A$0.50 | A$0.50 |
| NZD | NZ$40.00 | NZ$110.00 | NZ$110.00 | NZ$0.60 | NZ$0.60 |
A paid ticket cannot be priced below the lowest paid price in the last column; the ticket type form refuses it. The same schedule is shown on the Payments page in your dashboard with your venue's currency picked out.
The fee on one ticket at four prices, in each currency. Below the crossover with the minimum the minimum applies, which is why a 5.00 ticket carries 0.40 in US dollars, 0.50 in Canadian and Australian dollars and 0.60 in New Zealand dollars.
| Ticket price | 5.00 | 15.00 | 45.00 | 100.00 |
|---|---|---|---|---|
| Fee in GBP | £0.38 | £1.13 | £2.70 | £4.50 |
| Fee in USD | $0.40 | $1.13 | $2.70 | $4.50 |
| Fee in EUR | €0.38 | €1.13 | €2.70 | €4.50 |
| Fee in CAD | C$0.50 | C$1.13 | C$2.70 | C$4.50 |
| Fee in AUD | A$0.50 | A$1.13 | A$2.70 | A$6.00 |
| Fee in NZD | NZ$0.60 | NZ$1.13 | NZ$2.70 | NZ$6.00 |
The default. The buyer pays the ticket price plus the fee and sees a Booking fee line at checkout, and the full ticket price settles to your Stripe account. The fee is worked out per ticket, so two tickets on one order carry two fees.
The buyer pays the ticket price and no fee line appears. The face value minus the fee settles to your Stripe account. Each order keeps the mode it was bought under, so changing the mode affects new orders only.
The account holder accepts the booking fee terms once, and one acceptance covers every venue on the account. Full detail, including Stripe statuses and payouts, is in the Ticket payments guide. Setting up events is covered in the Events guide and the night itself in the Door check-in guide.
CaptiFi completely changed my business. Before, every guest was a one-time booking. Now I have a direct line to thousands of people who've stayed in the plane. I can offer them return deals, send updates about new features, and keep them engaged. My repeat booking rate went from almost zero to 35%. It's been incredible.
Owner, PytchAir Boeing 727 Airbnb
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