Engage

Automate Google, TripAdvisor & Yelp Reviews from Guest WiFi Logins

CaptiFi asks guests to rate their visit by email, and by text message if you switch it on, 24 hours after they connect by default. Ratings at or above your minimum (4 stars by default) go to Google, TripAdvisor or Yelp, or a choice page listing every platform you have set up. Lower ratings open a private feedback form that still shows your public review links, and every rating reaches you by email. The Review Inbox then drafts AI replies to new reviews, ready to copy and post. No staff training, no manual follow-up.

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40-60%

Average Email Opt-In Rate

Under 2 hours

Average Support Reply

11+

Integrations Included

99.9%

Platform Uptime

The Problem

Getting Google reviews is critical for local SEO, but staff forget to ask, customers are in a hurry, and manual follow-up is inconsistent. Meanwhile your competitors' review counts keep climbing.

The CaptiFi Solution

CaptiFi sends a review request 24 hours after a guest connects to your WiFi (adjustable in minutes, hours or days), by email and optionally by text message from the same settings page. Guests who rate you at or above your minimum are sent to Google, TripAdvisor or Yelp, or a choice page listing every platform you have set up. Lower ratings open a private feedback form that still shows the public review links, so every guest keeps the option to post publicly, and the feedback comes to you by email. Each guest is asked at most once every 90 days per venue. The Review Inbox pulls new reviews in and drafts an AI reply for each.

Key Benefits

Automated review requests 24 hours after the visit by default, adjustable in minutes, hours or days

Email and text message from one settings page; each guest asked at most once every 90 days

Google, TripAdvisor and Yelp prompts: pick one platform or let the guest choose

Review Inbox with AI-drafted replies, ready to copy and post

Lower ratings open a private feedback form that still shows your public links, and reach you by email

3-5x increase in monthly reviews within 60 days

Screenshots

See it in your dashboard

CaptiFi automations table showing an automated Google review request with its send history
The automations list with a Google review request and its send history.

Review requests that send themselves

The automations table shows your Google review request running alongside the rest: what it sends, who it goes to and its send history. Once it is on, every eligible guest gets a well-timed nudge without anyone on your team remembering to ask.

  • Send history for every automation
  • Runs in the background once enabled
CaptiFi review inbox showing Google and TripAdvisor reviews across three venues, each with a suggested AI-drafted reply and Copy, Reply and Dismiss actions
Every new review in one inbox, with a reply already drafted.

Every review in one place, with the reply already written

Google and TripAdvisor reviews land in a single inbox across all your venues, newest first, each tagged with its platform, its star rating and which venue it belongs to. Underneath each one sits a suggested reply, written from the content of that specific review rather than a template, which you can copy, regenerate or ignore. The hard part of replying to reviews is not posting them, it is starting from a blank box on a Monday morning with fourteen of them waiting.

  • Google and TripAdvisor together, across every venue
  • A drafted reply per review, not a canned template
  • New, Replied and Dismissed, so nothing gets answered twice

What Our Customers Say

CaptiFi completely changed my business. Before, every guest was a one-time booki...

CaptiFi completely changed my business. Before, every guest was a one-time booking. Now I have a direct line to thousands of people who've stayed in the plane. I can offer them return deals, send updates about new features, and keep them engaged. My repeat booking rate went from almost zero to 35%. It's been incredible.

J

Johnny Palmer

Owner, PytchAir Boeing 727 Airbnb

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Ready to Turn Your Guest WiFi into Revenue?

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