Looking for a Fydelia alternative?
CaptiFi gives venues guest WiFi marketing with hardware included (refundable deposit), transparent monthly pricing, every integration included from the Growth plan up, and a 30-day free trial.
What CaptiFi gives you that Fydelia doesn't
Billed on rolling 3-month cycles
No advertised hardware-included option: you bring your own access points
No native Toast POS integration (last verified 2026-04-30)
Limited US market presence: offices in Brighton and Dubai, with named customers mostly in the UK
A 14-day trial, against CaptiFi's 30 days
A game shows the winning code on screen, and no play limit per guest or stock limit per prize is published (fydelia.com, read 3 October 2026)
Is Fydelia a bad product?
No. Fydelia is a serious platform with real strengths. Here's where it genuinely shines: Hospitality operators who already own their access points, lean heavily on in-portal surveys / NPS / guest-journey conditional logic, and want every feature, games included, from £25 a month on rolling 3-month billing. If that sounds like you, Fydelia may be the right fit. CaptiFi is built for venues who want simpler pricing, hardware included (refundable deposit), and every integration included from the Growth plan up.
The five-minute comparison
| Feature |
|
|
|---|---|---|
| Starter device included (refundable deposit) | Yes | No |
| Native UniFi support | Yes | Yes |
| Native TP-Link Omada support | Yes | limited |
| Native Cisco Meraki support | Yes | Yes |
| Aruba / MikroTik / Ruckus support | Yes | partial |
| Multi-venue dashboard | Yes | Yes |
| Built-in email marketing automation | Yes | Yes |
| Automated Google review requests | Yes | Yes |
| Toast POS / spend-based segmentation | Yes | No |
| Leat / loyalty integration | Yes | own loyalty module |
| Twilio SMS welcome messages | Yes | Yes |
| Mailchimp sync (native) | Yes | Yes |
| In-portal surveys & feedback | simple | Yes |
| Spin the wheel, scratch card, slot machine, Plinko, pick a box and shake to win | Growth plan and above | wheel, scratch, slots and Plinko on every plan |
| Memory match and Breakout games | No | Yes |
| Prize code sent by email or text, not shown on screen | Yes | code shown on screen |
| Play limit per guest and stock limit per prize | Yes | not published |
| Self-serve sign-up + transparent pricing | Yes | from-prices published |
| Monthly billing (no annual lock-in) | Yes | rolling 3-month cycles |
| 30-day free trial | Yes | 14-day trial, no card |
Lite: £19.99 a month on your own network
Already have UniFi, Omada or Meraki? Lite is guest capture and CSV export on the access points you have, 500 new guests a month, for one site. The splash page keeps CaptiFi branding.
Ready to switch?
30-day free trial. Hardware included (refundable deposit). No setup fee. Cancel any time.
Want the numbers? See full CaptiFi pricing.
Last reviewed 3 October 2026. Competitor names and logos are trade marks of their respective owners and are shown only to identify the products being compared. CaptiFi is not affiliated with, sponsored by or endorsed by any company named on this page. Feature and pricing notes describe each product as we found it on its public website when we last reviewed it, and may since have changed; check the vendor's current terms before you buy. Trade mark notices.
What switching from Fydelia looks like
Fydelia is a sales-led platform popular with European hospitality groups, so moving to CaptiFi is usually about trading account-managed onboarding for a self-serve start you control. You begin a 30-day CaptiFi trial, we ship a starter device (refundable deposit), and you point your access points at the CaptiFi splash page. There is no scoping call to schedule and no estate-size questionnaire to fill in before you can try the product. Your branded splash page rebuilds in CaptiFi with full CSS control, and your guest list and email automations carry across.
Fydelia's real strength is its guest-journey and survey builder, with conditional logic that is deeper than most rivals. CaptiFi keeps surveys simple by comparison, so if in-portal NPS and complex journeys are central to how you operate, that is worth weighing. What CaptiFi adds is breadth on the revenue side: native Toast POS spend-based segmentation, Leat loyalty, Twilio SMS welcomes and automated Google review requests, all included, plus coverage across the US, UK and EU rather than a mostly EU footprint.
Fydelia pricing vs CaptiFi
Fydelia does not list prices publicly. It is quote-based and typically scoped to the size of your estate, so you need a sales conversation before you know the cost. CaptiFi publishes its prices for every tier, includes a starter device (refundable deposit), bills monthly with no annual lock-in, and bundles every integration into the Growth plan and above. Extra sites are a flat £25 a month each. You can read the current figures on the CaptiFi pricing page and start a trial the same day.
Who should not switch from Fydelia
Fydelia is an excellent choice for European hospitality groups that lean heavily on in-portal surveys, NPS and conditional guest-journey logic, and that are comfortable with sales-led onboarding and an account-manager relationship. Its journey builder and multi-language splash pages are genuine strengths. If that describes how you run marketing, there is little reason to move. CaptiFi wins when you want transparent self-serve pricing, included hardware, broader integrations across POS, loyalty and SMS, and coverage beyond the EU, without the sales-led onboarding overhead.
Fydelia alternative FAQs
Can I try CaptiFi without a sales call?
Yes. Fydelia is sales-led with quote-only pricing scoped to your estate. CaptiFi is self-serve: you can see published prices for every tier and start a 30-day free trial with a starter device included (refundable deposit), no scoping call required.
Does CaptiFi have the same survey tools as Fydelia?
Fydelia's guest-journey and survey builder is deeper, with conditional logic. CaptiFi keeps surveys simple and focuses on the revenue side: POS spend segmentation, loyalty, SMS and automated Google reviews, all included.
Does CaptiFi work outside the EU?
Yes. Fydelia's footprint is mostly UK and EU. CaptiFi covers the US, UK and EU, with geo-aware pricing and GDPR-native data handling for UK and EU venues.