Looking for a Fydelia alternative?
CaptiFi keeps the guest list on every plan and sends your email campaigns itself from Essentials up. If you'd rather not rely on your own access points, it can ship you a WiFi device too. The table below lines that up against what Fydelia publishes.
Which one fits your venue
Both run on the WiFi a venue already has, so it mostly comes down to how you'd like to pay and what you want from the people who log in.
Fydelia fits if
- You want one price per venue with every feature on it, games included, from £25 a month and no metered usage.
- You'd rather try it without adding a card. Fydelia's 14-day trial needs none.
- You want chess, checkers, Stack4 or Reversi at sign-in. Fydelia lists them among its ten games.
- Your contract with your current provider runs longer than six months. Fydelia's switching offer, as it publishes it, covers the rest of the contract.
CaptiFi fits if
- You want a WiFi device from your provider, included against a refundable deposit on every plan.
- You want email campaigns sent from the same product as your WiFi login page, from Essentials up.
- You'd like table bookings with deposits, a points or stamp card and event tickets, all on Growth and up.
- You'd like a 30-day trial.
CaptiFi and Fydelia, line by line
Every Fydelia fact links to the page it came from, numbered in the sources below.
| Feature | CaptiFi | Fydelia |
|---|---|---|
| Plans and price | ||
| Price | CaptiFi Lite is £19.99 a month, Essentials £49, Growth £89 and Pro £149, or less a month if you pay yearly. One venue is included, and from Essentials up each extra venue is £25 a month. | Fydelia Per venue, by type of venue: from £25 a month for coffee shops, bars, pubs and restaurants, £45 a month for kids' play, event spaces and nightclubs and £65 a month for hotels. Its FAQ says discounts depend on the billing cycle and the number of venues. Sources 1 2 |
| What each plan includes | CaptiFi Each plan adds more: email campaigns and review requests from Essentials, then games, rewards, table bookings and integrations from Growth, and workflows on Pro. Lite is the guest list for one venue, with no marketing email. | Fydelia Every feature on every plan: "No feature gates, no premium add-ons." Sources 1 3 |
| Guests a month | CaptiFi Up to 500 new guests a month on Lite, 1,000 on Essentials, 5,000 on Growth and 15,000 on Pro. | Fydelia Its pricing page says "Per-venue billing, no metered usage". Source 1 |
| How long you commit for | CaptiFi Monthly or yearly. If you cancel, the plan runs to the end of the period you've paid for. | Fydelia Its self-service level lists monthly rolling billing. Its "Pay & Play" commitment is for the current billing cycle, "typically a 3-month rolling period". Sources 1 2 |
| Free trial | CaptiFi 30 days on every plan. You add a card to start. | Fydelia 14 days with every feature, and no credit card needed. Sources 1 2 |
| Switching while you're still under contract | CaptiFi Free until your contract ends, for up to six months from the day your trial starts, on any plan. You add a card when you start the trial, and email the contract or latest invoice to hello@captifi.io. | Fydelia Free "for the entire remainder of your existing contract". Terms and conditions apply, and Fydelia asks you to contact it for the details. Sources 1 2 |
| Marketing to your guests | ||
| Email campaigns | CaptiFi Sent from CaptiFi, from Essentials: 1,000 emails a month (2,000 on Growth, 5,000 on Pro). | Fydelia Its features page lists email capture "for future campaigns" and automated birthday campaigns. Its integrations send new sign-ups to email tools such as Mailchimp and Klaviyo, where they "trigger automated welcome sequences". Sources 3 6 |
| Text messages | CaptiFi Sent from CaptiFi: 250 free texts a month from Essentials, then paid texts billed monthly, up to a limit you set. | Fydelia Its integrations page lists Twilio under email and SMS marketing. Source 6 |
| Review requests | CaptiFi Automatic from Essentials, sent after the visit to guests who opt in, at most once every 90 days at each venue. A guest who rates at or above your minimum is sent on to Google, Tripadvisor, Yelp, Facebook, Trustpilot and more. | Fydelia On every plan: it prompts guests to review you on Google, Tripadvisor or the platform you choose. Sources 1 3 |
| Guest surveys | CaptiFi From Essentials, with the review request: the Net Promoter Score question and up to five questions of your own, with results for each venue and a CSV download. | Fydelia On every plan: its help centre page on hotel WiFi features describes "a brief, fully customisable survey before the user signs in to WiFi". Sources 7 1 3 |
| Games at sign-in | CaptiFi Ten, from Growth: six instant wins (spin the wheel, scratch card, slot machine, Plinko, pick a box and shake to win) and four mini games (penalty shootout, brand jigsaw, memory match and Breakout), plus prize draws. The prize goes to the guest by email or text, with a limit on plays per guest and on stock per prize. | Fydelia On every plan: scratch cards, spin the wheel, a slot machine, Plinko prize drops, a brand puzzle, Bat & Ball, chess, checkers, Stack4 and Reversi. Its FAQ says voucher codes "sync to your POS" and "anti-fraud limits prevent abuse". Sources 4 2 1 3 |
| Loyalty | CaptiFi From Growth: points or a stamp card, tiers, and offers staff redeem from a phone. | Fydelia A "Loyalty Engine" on every plan, which it describes as "the built-in advertising suite, designed for targeted marketing", and integrations with loyalty providers. Sources 3 6 |
| Table bookings | CaptiFi From Growth, with deposits paid online. | Fydelia Connects to SevenRooms, OpenTable and Resy. Source 6 |
| Sync with a CRM or email tool | CaptiFi From Growth: Mailchimp, HubSpot, Salesforce, Klaviyo and more, plus an API and webhooks. | Fydelia Over 100 no-code integrations on every plan, Mailchimp, HubSpot, Salesforce, Klaviyo, OpenTable, SevenRooms and Zapier among them, plus webhooks and a REST API. Sources 2 3 6 |
| WiFi and hardware | ||
| Hardware brands supported | CaptiFi 9 vendor ecosystems with a setup guide, UniFi, Omada and Meraki among them, plus the CaptiFi device. | Fydelia 20 or more vendors and 40 or more device models. Sources 5 2 |
| A WiFi box from the provider | CaptiFi The CaptiFi device, included on every plan against a refundable deposit of £60. | Fydelia Fydelia runs on the access points and router you already have: "You do not need additional hardware specifically for Fydelia." Sources 5 2 |
Checked 28 Oct 2026. If you work at Fydelia and something here is out of date, email hello@captifi.io and we'll correct it.
Lite: £19.99 a month on your own network
Already have UniFi, Omada or Meraki? Lite is guest capture and CSV export on the access points you have, 500 new guests a month, for one site. The splash page keeps CaptiFi branding.
Still under contract elsewhere?
If you're moving from another guest WiFi or WiFi marketing provider and that contract hasn't finished yet, CaptiFi is free until it does, for up to six months from the day your trial starts. It works on every plan.
- Start your 30-day trial on the plan you want. You add a card, the same as for any trial. If you order the CaptiFi access point, its usual refundable deposit is taken when the kit is ordered.
- Email your contract or latest invoice to hello@captifi.io at least two days before the trial ends. It needs to show the provider and the date the contract ends.
- We move your first payment to that date. If it's more than six months after your trial started, billing starts at six months instead, on the plan you chose.
Try CaptiFi on your own WiFi
It's 30 days free on any plan. You'll add a card to start, and nothing's charged for your plan if you cancel before the trial ends.
Sources
Fydelia's pages, each read on 28 Oct 2026. CaptiFi's facts come from our own pricing page and product on the same day.
- Fydelia: Plans and pricing. www.fydelia.com/pricing/, checked 28 Oct 2026.
- Fydelia: Frequently asked questions. www.fydelia.com/company/faq, checked 28 Oct 2026.
- Fydelia: Features. www.fydelia.com/features/, checked 28 Oct 2026.
- Fydelia: Gamification. www.fydelia.com/marketing/gamification, checked 28 Oct 2026.
- Fydelia: Supported hardware. www.fydelia.com/hardware/, checked 28 Oct 2026.
- Fydelia: No-code integrations. www.fydelia.com/features/integrations, checked 28 Oct 2026.
- Fydelia: Hotel WiFi features. www.fydelia.com/knowledge-base/hotel-wifi-features/, checked 28 Oct 2026.
Competitor names and logos are trade marks of their respective owners and are shown only to identify the products being compared. CaptiFi is not affiliated with, sponsored by or endorsed by any company named on this page. Feature and pricing notes describe each product as we found it on its own public website on the date shown, and may since have changed; check the vendor's current terms before you buy. If you work for one of these companies and something here is out of date, email hello@captifi.io. Trade mark notices.