Customer Engagement
How Coffee Shops Are Using WiFi to Build Community
December 8, 2024 · 1 min read
Independent coffee shops do not win on scale. They win on recognition.
WiFi helps with this in quiet ways.
Regulars can be invited to events. Locals can be told about community initiatives. Artists and causes can be featured.
The WiFi is not the community. It is the connective tissue.
Used thoughtfully, it makes small places feel bigger without making them feel corporate.