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Reviews integration

Google Reviews + CaptiFi

Collect customer feedback and boost your Google Reviews rating.

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Overview

What does the Google Reviews integration do?

CaptiFi automatically prompts every WiFi guest to leave a Google review at the optimum moment — usually 24-48 hours after their visit. Our review-request engine watches sentiment, only asks happy guests publicly, and routes complaints privately to your team. Sites using this integration typically see a 3-5x increase in monthly Google Reviews within 60 days, with a higher average star rating.

What you get

Everything you need from Google Reviews

Automated review requests

Rating tracking

Feedback management

How it works

Three steps to live

1

Connect your Google Business Profile in one click.

2

Pick when to send the review request (default: 24 hours post-visit).

3

CaptiFi sends the email or SMS automatically — no staff training needed.

FAQs

Frequently Asked Questions

Is the Google Reviews integration included in every CaptiFi plan?
Yes. Every integration in our directory is available on every paid plan, including the 30-day free trial. There are no per-integration add-on fees.
How long does it take to connect Google Reviews?
Most customers complete the connection in under five minutes from the CaptiFi dashboard. You'll need an active Google Reviews account and the relevant API credentials, which are documented in the in-product setup guide.
Do guests have to do anything different at sign-in?
No. The integration runs server-side after a guest authenticates on the captive portal. Their experience is identical — the data flow happens behind the scenes.

Start using Google Reviews with CaptiFi today

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