Reviews integration
Yelp Reviews + CaptiFi
Prompt happy WiFi guests to review you on Yelp, on its own or alongside Google and TripAdvisor, with no API key needed. Hardware included, 30-day trial.
Prompt happy WiFi guests to review you on Yelp, on its own or alongside Google and TripAdvisor, with no API key needed. Hardware included, 30-day trial.
The Yelp Reviews integration points your automated review requests at Yelp, on its own or alongside Google and TripAdvisor. Paste your venue's Yelp business page link, choose where happy guests should land, and the review request email and text message your guests already receive start sending them to Yelp when their rating meets your Minimum stars for a public review. No Yelp account connection and no API key are needed. Available on the Growth plan and above, the same as the Google and TripAdvisor prompts.
You choose the destination per venue: Google only, TripAdvisor only, Yelp only, or a branded choice page that lists every review platform you have set up so the guest picks. Lower ratings open the private feedback form, and the rating and any comment reach you by email.
Yelp offers no licensed API for review text, so Yelp reviews are not pulled into the Review Inbox and CaptiFi does not draft replies to them. The inbox covers Google and TripAdvisor. For venues whose customers search on Yelp, the integration adds Yelp as a destination for the review requests you already send.
Your Yelp business page link is the whole connection. There is no Yelp login, no API key and no approval process; guests are sent to your public Yelp page to write their review.
The branded choice page shows a button for every platform you have set up, so a guest who lives on Yelp and a guest who lives on Google each land somewhere they already have an account.
The review request email and text message do not change. The link routes each guest once they rate their visit, so adding Yelp never needs a template edit.
Ratings below your minimum open the private feedback form, and every rating and comment is emailed to the address you choose, whichever public platform you send happy guests to.
Open the Yelp Reviews card on the Integrations page and paste the address of your business page on yelp.com. You can copy it straight from your browser on your Yelp page.
Pick Yelp only, or let the guest choose on a branded page that lists every platform you have set up. Google only remains the default if you change your mind later.
Save the card, then use Send test email to try the flow on yourself: rate the test visit at or above your minimum and confirm you land on your Yelp page.
Step by step, with screenshots.
A neighbourhood restaurant in a city where diners pick where to eat on Yelp sends every happy guest straight there, and keeps the private feedback form for anyone who had a poor night.
A cocktail bar lets the guest choose. Locals with a Google account post there, visitors who found the bar on Yelp post on Yelp, and the bar sends one review request to cover both.
A salon that gets most of its new clients from Yelp switches its review requests to Yelp only, so every good appointment has a chance of turning into the review a new client reads first.
30-day free trial. Cancel anytime.