Tripadvisor Reviews + CaptiFi
Prompt happy WiFi guests to review you on Tripadvisor, on its own or alongside Google, with no API key needed. Hardware included, 30-day trial.
What does the Tripadvisor Reviews integration do?
The Tripadvisor Reviews integration points your automated review requests at Tripadvisor, alone or alongside Google, from one pasted listing URL with no API key. Happy guests land on your Tripadvisor page or a branded choice page, and Tripadvisor reviews then appear in the Review Inbox. Built for hotels, guesthouses and restaurants whose bookings come through Tripadvisor. Essentials plan and above.
The Tripadvisor Reviews integration points your automated review requests at Tripadvisor, on its own or alongside Google. Paste your venue's public Tripadvisor listing URL, choose where happy guests should land, and the same review request email and text message your guests already receive start routing them to Tripadvisor when their rating meets your Minimum stars for a public review. No Tripadvisor account connection and no API key are needed.
You choose the destination per venue: Tripadvisor only, or a branded choice page that lists every review platform you have set up (Google, Tripadvisor and any of Yelp, Facebook, Trustpilot, Untappd and REVIEWS.io you add) so the guest picks. Lower ratings open the private feedback form, with the public review links kept visible, so every guest stays free to post publicly whatever their rating, and the rating and any comment reach you by email.
Tripadvisor reviews also flow into the Review Inbox alongside Google, where a Reply on Tripadvisor button deep-links you to the Tripadvisor Management Center to post your reply. For hotels, guesthouses and restaurants whose bookings live on Tripadvisor, review recency there translates directly into visibility and bookings.
See it in your dashboard
Why connect Tripadvisor Reviews to CaptiFi
Tripadvisor prompts with zero setup friction
One pasted listing URL is the whole connection. There is no Tripadvisor login, no API key and no approval process; guests are simply routed to your public listing to write their review.
Let the guest choose
The branded choice page offers a button for every review platform you have set up, Google and Tripadvisor plus Yelp, Facebook, Trustpilot, Untappd or REVIEWS.io if you add them, so you grow each profile from one review request instead of splitting it into separate campaigns.
Same flow your guests already know
The review request email and text message do not change. The link routes each guest once they rate their visit, so switching platforms never needs a template edit.
Tripadvisor reviews in the Review Inbox
Tripadvisor reviews appear in the Review Inbox alongside Google, each with a deep link to the Tripadvisor Management Center to post your reply.
What data flows to Tripadvisor Reviews
Up and running in minutes
Link your Tripadvisor listing
Use Find your business on the Reviews page to link it by name, or open the Tripadvisor Reviews card on the Integrations page and paste your venue page URL from tripadvisor.com. It contains a "-d" segment such as -d1234567- and you can copy it straight from your browser.
Choose where happy guests land
Pick Tripadvisor only, or let the guest choose on a branded page that lists every platform you have set up, Google and Tripadvisor plus Yelp, Facebook, Trustpilot, Untappd or REVIEWS.io if you add them. Google only remains the default if you change your mind later.
Reply from the Review Inbox
New Tripadvisor reviews sync into the Review Inbox daily. Post your reply through the Management Center deep link, then mark the review replied.
Step by step, with screenshots.
How venues use Tripadvisor Reviews with CaptiFi
A guesthouse whose bookings come through Tripadvisor points happy guests straight there, and uses the Review Inbox each morning to answer overnight reviews, marking each one replied so nothing is answered twice.
A restaurant lets guests choose between Google and Tripadvisor on the choice page, growing both profiles from a single automated review request, and adds Yelp to the same page as a third option.
A tourist-area cafe switches its summer review requests to Tripadvisor, where visiting guests research where to eat, then back to Google for the local winter trade.
Frequently asked questions
Do I need a Tripadvisor API key or account connection?
Does the review request email or text message change?
Can I use Tripadvisor and Google at the same time?
How do replies work?
Is this compliant with review platform rules?
Pairs well with
Start using Tripadvisor Reviews with CaptiFi today
30-day free trial. Cancel anytime.
Google, Gmail, Mailchimp, Klaviyo, HubSpot, Salesforce, Facebook, Meta Pixel, Slack, Zapier, Twilio, Tripadvisor, Yelp, Trustpilot, Untappd, Feefo, REVIEWS.io, Yotpo, Square, SumUp, Airship, Revinate, Leat, Pepper, EmailOctopus, MailerLite and Incentivio are trade marks of their respective owners and appear here only to identify the services CaptiFi connects to. CaptiFi is independent of these companies and is not sponsored, certified or endorsed by them. An integration marked coming soon is on our roadmap and is not yet available. Twilio and all related logos are trademarks of Twilio Inc. or its affiliates. Salesforce is a trademark of Salesforce, Inc. Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.