Point your Ruckus access points at CaptiFi with a Hotspot (WISPr) portal plus RADIUS: capture guest emails, automate Google reviews and run marketing on autopilot. Covers Unleashed, SmartZone and ZoneDirector.
As of August 2026, CaptiFi integrates with Ruckus using a Hotspot (WISPr) portal plus RADIUS authentication: guests are redirected to your CaptiFi splash page, and CaptiFi's RADIUS server tells your controller when to let each guest online. Ruckus Unleashed is self-serve in the CaptiFi dashboard; SmartZone and ZoneDirector use the same values, and support can lend a hand.
| Step 1 | Create the Ruckus site in CaptiFi to get your portal URL and RADIUS credentials. |
|---|---|
| Step 2 | Add CaptiFi as a RADIUS server, so guests actually get online after signing in. |
| Step 3 | Configure the Hotspot (WISPr) portal to redirect guests to your CaptiFi splash page. |
| Step 4 | Add the walled garden entries so the splash page can load before login. |
| Step 5 | Test end to end. |
Log in to my.captifi.io, go to My Locations → Add location (or choose your hardware during onboarding) and select Ruckus. Give the controller a name and finish the wizard. CaptiFi then shows your portal URL, RADIUS shared secret and NAS identifier: keep these handy.
Your portal URL has this form (replace YOUR_SITE_ID with the site ID from your dashboard):
| Portal URL | https://app.captifi.io/guest/ruckus?site_id=YOUR_SITE_ID |
|---|
site_id.Ruckus puts guests online using RADIUS. After a guest submits the splash form, your controller asks CaptiFi's RADIUS server whether to let that device on. Without this step guests see the splash page but never get internet.
| Type | RADIUS |
|---|---|
| Auth Method | PAP |
| Server / IP | radius.captifi.io |
| Authentication Port | 1812 |
| Accounting Port | 1813 |
| Shared Secret | Shown in your CaptiFi dashboard (Ruckus setup) |
Where to add it on each platform:
| Unleashed | Admin & Services → Services → AAA Servers → Create New |
|---|---|
| SmartZone / vSZ | Services & Profiles → Authentication → AAA Servers |
| ZoneDirector | Services → AAA Servers |
Go to WiFi Networks and create or edit your guest network. Set Usage Type to Hotspot Service (WISPr), then create a new Hotspot Service:
| Login/Portal URL | Your CaptiFi portal URL from step 2 |
|---|---|
| Authentication Server | The CaptiFi RADIUS server from step 3 (also select it for Accounting if available) |
Create a Hotspot (WISPr) profile with Login URL set to your CaptiFi portal URL and Smart Client Support set to None. Then edit your guest WLAN: set Authentication Type to Hotspot (WISPr) and select the WISPr profile and the CaptiFi AAA server for both authentication and accounting.
Go to Services → Hotspot Services → Create New, set the Login Page URL to your CaptiFi portal URL and the Authentication Server to the CaptiFi RADIUS server. Then edit your guest WLAN, set Type to Hotspot Service (WISPr) and select the Hotspot Service.
The walled garden allows guests to reach CaptiFi's servers before they log in. Without these entries, the splash page cannot load. In your Hotspot Service configuration, find the Walled Garden section and add:
46.62.168.7 as well.Connect a phone or laptop to the guest WiFi. The CaptiFi splash page should appear automatically. On mobile, you may need to open a browser and visit any HTTP site (for example http://example.com) to trigger the redirect. Complete the login form: you should get internet access within a few seconds.
Verify the capture landed in your CaptiFi dashboard under Guest Visits. If the guest shows up in your logs, you are live.
CaptiFi is honest about this: you do not need to buy anything new. There are two paths and both are included with your plan.
| Use your existing Ruckus kit | If you already run Ruckus APs on Unleashed, SmartZone or ZoneDirector, follow the steps above. CaptiFi sits in front as the WISPr portal and RADIUS server. No extra hardware. |
|---|---|
| Use our included plug-and-play device | No Ruckus controller, or you would rather not touch it? We post you a pre-configured CaptiFi device. Plug it into your existing network by Ethernet, it pulls its config from the cloud, and a guest SSID appears in about two minutes. No controller, no static IP, no firewall changes. |
As of August 2026, CaptiFi supports Ruckus Unleashed (self-serve setup in the CaptiFi dashboard), plus SmartZone/vSZ and ZoneDirector using the same portal URL and RADIUS values. Contact support if you would like a hand with a SmartZone or ZoneDirector deployment.
Verify the guest WLAN's usage or authentication type is Hotspot Service (WISPr) and the Hotspot Service login URL matches your dashboard exactly. If you see a "portal unreachable" error, check the walled garden includes *.captifi.io and app.captifi.io, and add the IP 46.62.168.7 if your controller only supports IP entries.
That is the RADIUS step missing. The CaptiFi RADIUS server (radius.captifi.io, ports 1812/1813, auth method PAP) must be added and selected as the guest WLAN's authentication server. If guests see "access denied" after login, the shared secret does not match: copy and paste it directly from your CaptiFi dashboard.
Select the CaptiFi server for RADIUS Accounting as well as Authentication. After any change, re-provision the access points from the controller, then allow 1-2 minutes for the settings to propagate.
Guests may need to visit an HTTP site first (for example http://example.com) to trigger the portal redirect. This is standard captive portal behaviour, not a Ruckus or CaptiFi fault: HTTPS traffic cannot be transparently redirected.
Yes. Each location can have its own splash page design, and each has its own portal URL and NAS identifier, managed under My Locations in your CaptiFi dashboard. Each additional CaptiFi location beyond the one included in your plan is charged at your currency's extra-venue rate.
CaptiFi partners resell at a 30-40% wholesale margin, with white-label available at the same wholesale rates. You set your own retail price and bill your clients directly. The full wholesale rate card is published in six currencies (GBP, USD, EUR, CAD, AUD and NZD).
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