AI review replies + CaptiFi
Reply drafts for the Google, Tripadvisor and Yelp reviews in your Review Inbox, for you to edit and post yourself. Coming soon to CaptiFi.
What does the AI review replies integration do?
Coming soon: Draft AI reply, a button in your CaptiFi Review Inbox that will write a reply to a review from the review text, for you to edit and post yourself. The Review Inbox it builds on is already live on the Essentials plan and above. The AI helper for the dashboard is live too: Capi answers how-to and guest number questions on the Growth plan and above.
Reply drafts are the next AI feature on the way. They sit in the Review Inbox, which already pulls your latest Google, Tripadvisor, Yelp and other reviews into one place on the Reviews page. A Draft AI reply button there will write a short owner reply that refers to what the guest said, for you to edit and then post through the Reply on Google, Reply on Tripadvisor or Reply on Yelp button.
Nothing will be sent to a guest automatically. A reply draft is something you read, edit and post yourself, and CaptiFi never posts on your behalf.
Capi is already here: the bird in the bottom right corner of my.captifi.io answers questions about the dashboard from the CaptiFi help guides, walks you through the real buttons and gives guest totals for a day, a week or a month. It comes with the Growth plan and above.
Why connect AI review replies to CaptiFi
A reply started for every review
Draft AI reply will write an owner reply under any review in the inbox that refers to what the guest said, ready for you to edit and post.
Nothing slips through
The Review Inbox already lets you mark reviews replied or dismissed and filter by status. Reviews refresh daily, or straight away with Sync now.
You stay in control
Every reply will be a draft you post yourself, through the platform's own reply screen.
Help in the dashboard today
Capi answers how-to questions and guest number questions now, on Growth and above, and never changes a setting for you.
What data flows to AI review replies
How it will work
Link your review platforms
Open Reviews, then the Inbox tab, and use Find your business: type your business name and CaptiFi links your Google, Tripadvisor and Yelp listings in one go. This works today on the Essentials plan and above.
Draft a reply
Once reply drafts arrive, click Draft AI reply under a review and CaptiFi will write a short owner response that refers to what the guest said. Edit it, then post it through the Reply on button for that platform.
Ask Capi in the meantime
On Growth and above, click the bird at the bottom right of any page on my.captifi.io and ask Capi how to do something in the Review Inbox, or anywhere else in the dashboard.
How venues use AI review replies with CaptiFi
A cafe owner working through a Monday backlog of Google reviews will be able to edit a drafted reply for each one instead of starting from a blank box.
A pub manager can already ask Capi how to link Tripadvisor to the Review Inbox, and once drafts arrive will start each reply from one.
A group already reads every venue's reviews in one inbox, filtered by venue, and will be able to draft a reply for any of them from the same screen.
Frequently asked questions
Which AI features does CaptiFi have?
Will CaptiFi post the reply for me?
Which plan includes the Review Inbox?
What is Capi?
Is there an AI chatbot on the splash page?
AI in CaptiFi today
Pairs well with
Start using AI review replies with CaptiFi today
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Google, Gmail, Mailchimp, Klaviyo, HubSpot, Salesforce, Facebook, Meta Pixel, Slack, Zapier, Twilio, Tripadvisor, Yelp, Trustpilot, Untappd, Feefo, REVIEWS.io, Yotpo, Toast, Square, SumUp, Airship, Revinate, Leat, Pepper, EmailOctopus, MailerLite and Incentivio are trade marks of their respective owners and appear here only to identify the services CaptiFi connects to. CaptiFi is independent of these companies and is not sponsored, certified or endorsed by them. An integration marked coming soon is on our roadmap and is not yet available. Twilio and all related logos are trademarks of Twilio Inc. or its affiliates. Salesforce is a trademark of Salesforce, Inc. Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.