AI assistant + CaptiFi
AI-drafted replies to Google and Tripadvisor reviews in the Review Inbox, plus an analytics assistant for your guest data. Switched on for you on request.
What does the AI assistant integration do?
CaptiFi has two AI features. Draft AI reply writes a reply to a Google or Tripadvisor review from the review text and your venue details, for you to edit before it is posted. The AI analytics assistant answers questions about your guest data in plain English from the dashboard. Both are switched on for your account on request and are included on the Growth plan and above.
CaptiFi has two AI features, both switched on for your account on request. The Review Inbox pulls your latest Google, Tripadvisor and Yelp reviews into one inbox on the Reviews page and drafts a short, personal owner reply for each one that references what the guest said. Click Draft AI reply, copy it, hit Reply on Google, Reply on Tripadvisor or Reply on Yelp, and paste. Mark reviews replied or dismissed, filter by status, and refresh daily or on demand with Sync now. The Review Inbox is available on the Growth plan and above once switched on.
The analytics assistant answers questions about your venues and guest data in plain English: how many guests visited last month, which day of the week gets the most WiFi logins, how this month compares to last. It only sees your own venues, remembers the conversation so you can drill in, and lets you download the transcript. It is switched on for your account on request: ask us and, once switched on, it appears under Help & Support in your dashboard.
Nothing is sent to a guest automatically. A review reply is a draft you read, edit and post yourself, and the assistant answers questions and drafts text; sending stays your decision.
Why connect AI assistant to CaptiFi
A reply already written for every review
Google and Tripadvisor reviews land in one inbox across your venues, each with a drafted owner reply underneath that references what the guest said. Copy, edit if you like, and post.
Nothing slips through
Mark reviews replied or dismissed and filter by status. Reviews refresh daily, or straight away with Sync now.
Answers about your own data
Ask how many guests visited last month or which day gets the most WiFi logins. The assistant only sees your venues and guest data, and it remembers the conversation so you can follow up.
You stay in control
Every reply is a draft you post yourself and every answer is something you read against your own figures. Download transcript keeps a copy of the conversation.
What data flows to AI assistant
How it will work
Connect your review platforms
Open Reviews, then the Inbox tab, and use Find your business: type your business name and CaptiFi links your Google, Tripadvisor and Yelp listings in one go. Reviews refresh daily, or on demand with Sync now.
Draft a reply in the Review Inbox
Open Reviews, then the Inbox tab. Click Draft AI reply under a review and CaptiFi writes a short owner response that references what the guest said. Copy it, hit Reply on Google or Reply on Tripadvisor, and paste. Available on the Growth plan and above once switched on for your account.
Ask us to switch the analytics assistant on
The assistant is switched on for your account on request. Once switched on, it appears under Help & Support, AI Assistant, in the sidebar on my.captifi.io.
Ask a question in plain English
Type the question you would otherwise go digging for. Be specific, ask one thing at a time, and follow up: the assistant remembers the conversation. Download transcript saves it for your records.
How venues use AI assistant with CaptiFi
A cafe owner clears a Monday backlog of Google reviews in minutes, posting the drafted replies and editing the few that need a personal touch.
A pub asks the assistant which day of the week gets the most WiFi logins and how this month compares to last, then times a quiz night promotion from the answer.
A group reads every venue's Google and Tripadvisor reviews in one inbox, tagged by venue, and asks the assistant to focus on one site when briefing that manager.
Frequently asked questions
Which AI features does CaptiFi have?
Does CaptiFi post the reply for me?
Which plan includes the Review Inbox?
How do I get the analytics assistant?
What data does the assistant see?
Is there an AI chatbot on the splash page?
Pairs well with
Start using AI assistant with CaptiFi today
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Google, Gmail, Mailchimp, Klaviyo, HubSpot, Salesforce, Facebook, Meta Pixel, Slack, Zapier, Twilio, Tripadvisor, Yelp, Toast, Square, SumUp, Airship, Revinate, Leat, Pepper, EmailOctopus, MailerLite, Incentivio and ChatGPT are trade marks of their respective owners and appear here only to identify the services CaptiFi connects to. CaptiFi is independent of these companies and is not sponsored, certified or endorsed by them. An integration marked coming soon is on our roadmap and is not yet available. Twilio and all related logos are trademarks of Twilio Inc. or its affiliates. Salesforce is a trademark of Salesforce, Inc. Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.