Send opted-in WiFi guests into your Incentivio guest database automatically, so sign-ups feed the same guest profiles as your ordering and loyalty activity. 30-day free trial.
The Incentivio integration is a native CaptiFi connector, shipped in August 2026. Incentivio is the restaurant platform behind branded ordering apps, loyalty programmes and guest engagement for hundreds of restaurant brands, and its guest database is the single source of truth for who a brand's guests actually are. CaptiFi plugs your venue WiFi into that picture: every guest who signs in on your splash page and opts in to marketing is sent into your Incentivio guest database, carrying their email, name and phone number when your splash form collects it, tagged as a CaptiFi WiFi sign-up.
Setup uses credentials issued by Incentivio. Ask your Incentivio account manager to enable guest data access for your brand (Incentivio's guest data platform is called Incentivio Connect) and they will issue a Client ID and Client Secret for server-to-server access. Paste both into the CaptiFi Integrations page for the venue, add an optional Location ID if your brand runs multiple locations, and switch the integration on. If you are not sure who to ask, CaptiFi support can liaise with Incentivio for you. The sync runs server-side through a queued job, so guests appear in Incentivio within minutes of sign-in with no browser plumbing involved.
Repeat visits are handled cleanly. Guests upsert by email, so a regular who signs in every week updates the same Incentivio record rather than piling up duplicates. Only guests who opt in to marketing are ever sent, so the guest data Incentivio holds stays permission-based from the start. The integration is available on the Growth plan and above, and the 30-day free trial runs at Growth level.
Incentivio already holds your ordering and loyalty guests. With CaptiFi connected, walk-in WiFi guests land in the same database, so the brand finally sees the visitors who never ordered through the app.
Every opted-in WiFi guest is sent to Incentivio within minutes of signing in, carrying email, name and phone where captured, with no exports, no imports and no Zapier tasks.
Once a WiFi guest is in Incentivio, the platform's loyalty, offers and guest journey tooling can pick them up like any other guest, so a WiFi sign-in can start the same lifecycle as an app download.
Guests upsert by email, so a repeat visitor updates the same Incentivio record every time rather than creating a new one, keeping guest counts honest across WiFi, ordering and loyalty.
Contact your Incentivio account manager and ask them to enable guest data access (Incentivio Connect) for your brand. They will issue a Client ID and a Client Secret for server-to-server access. CaptiFi support can make this request with Incentivio on your behalf.
On the Integrations page in your CaptiFi dashboard, open the Incentivio card, choose the venue, and paste the Client ID and Client Secret. Multi-location brands can add a Location ID so WiFi guests are attributed to the right restaurant.
Click Test to confirm the credentials authenticate against Incentivio, then switch the integration on. From that moment opted-in guests flow automatically.
Opted-in WiFi guests are sent into Incentivio within minutes of signing in, complete with email, name and any phone number your splash form collects, tagged as CaptiFi WiFi sign-ups.
Guests upsert by email, so records stay clean across repeat visits, and your Incentivio loyalty, offers and guest journey tooling can engage WiFi guests like any other guest.
A cafe on Incentivio captures every walk-in who joins the WiFi, so guests who never downloaded the app still end up in the brand's guest database, ready for the loyalty nudge that turns them into app users.
A multi-location restaurant group sets a Location ID per venue, so WiFi sign-ups are attributed to the right restaurant in Incentivio and each location's guest journey reporting reflects its real footfall.
A quick-service brand runs Incentivio offers to re-engage lapsed guests; WiFi sign-ins keep those guest records fresh with recent visits, so win-back campaigns stop targeting people who were in the queue last week.
30-day free trial. Cancel anytime.