Feefo + CaptiFi
Pull your public Feefo service reviews into the Review Inbox with AI-drafted replies, from your merchant identifier alone. Uses your existing subscription. Hardware included, 30-day trial.
What does the Feefo integration do?
The Feefo integration pulls your public Feefo service reviews into the Review Inbox from your Feefo merchant identifier alone, with an AI-drafted reply for each, using the Feefo subscription you already hold. Feefo accepts reviews only from customers it has invited through your account, so there is no review link for WiFi guests and the integration is Review Inbox only. For hotels, retailers and service businesses that collect reviews with Feefo. Growth plan and above.
Feefo only accepts reviews from customers a business has invited through its own Feefo account. The Feefo integration brings those public service reviews into the CaptiFi Review Inbox so they sit alongside Google, Tripadvisor and the rest, each with the customer's display name, rating, title, text and date, and an AI-drafted reply ready to copy and post from your Feefo account. Feefo ratings are shown out of five in the inbox, the same as every other platform.
The connection is your Feefo merchant identifier, the public code that identifies your business on Feefo, entered once on the Feefo card. There is no secret to store and nothing to create in Feefo. Press Test connection and CaptiFi fetches one review to confirm the identifier; save, and the first sync runs straight away.
Because Feefo has no public page where a guest can write a review unprompted, Feefo is not a destination for the review requests CaptiFi sends, and the integration is Review Inbox only. Your review requests keep sending happy guests to Google, Tripadvisor or whichever platforms you have set up, and your Feefo invitations keep going out from Feefo as they do now.
Why connect Feefo to CaptiFi
Feefo reviews in one inbox
Your public Feefo service reviews land in the Review Inbox with the other platforms, so one check covers them all.
Nothing secret to store
The connection is your merchant identifier, a public code. There is no API key, no password and nothing to rotate.
Replies drafted by AI
CaptiFi drafts a suggested reply for each review, ready to copy, with a link to your Feefo account to post it.
Uses the subscription you already hold
CaptiFi reads reviews through your existing Feefo subscription. There is nothing new to buy from Feefo.
What data flows to Feefo
Up and running in minutes
Find your merchant identifier
It is the code that identifies your business on Feefo, shown in your Feefo account.
Enter it in CaptiFi
Open the Feefo card on the Integrations page of my.captifi.io and enter the identifier.
Test and save
Press Test connection, which fetches one review to confirm the identifier, then save. The first sync runs straight away and your reviews appear in the Review Inbox.
Reply from the Review Inbox
New Feefo reviews sync daily, or on demand with Sync now. Generate an AI reply draft, copy it, post it from your Feefo account via the link, then mark the review replied.
Step by step, with screenshots.
How venues use Feefo with CaptiFi
A hotel that invites every departing guest through Feefo reads those reviews in the same inbox as its Google and Tripadvisor reviews, and replies to all of them in one sitting.
A retailer with a Feefo badge on its website pulls its service reviews into CaptiFi, where the store manager sees what customers said about the branch without logging in to Feefo.
A venue that sends Feefo invitations after each event drafts replies with AI in the Review Inbox, then posts them from Feefo in a couple of minutes.
Frequently asked questions
What do I need from Feefo?
Can WiFi guests be sent to Feefo to leave a review?
How are Feefo ratings shown?
Can I reply from CaptiFi?
Does this cost extra?
What happens if I disconnect?
Pairs well with
Start using Feefo with CaptiFi today
30-day free trial. Cancel anytime.
Google, Gmail, Mailchimp, Klaviyo, HubSpot, Salesforce, Facebook, Meta Pixel, Slack, Zapier, Twilio, Tripadvisor, Yelp, Toast, Square, SumUp, Airship, Revinate, Leat, Pepper, EmailOctopus, MailerLite, Incentivio and ChatGPT are trade marks of their respective owners and appear here only to identify the services CaptiFi connects to. CaptiFi is independent of these companies and is not sponsored, certified or endorsed by them. An integration marked coming soon is on our roadmap and is not yet available. Twilio and all related logos are trademarks of Twilio Inc. or its affiliates. Salesforce is a trademark of Salesforce, Inc. Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.