REVIEWS.io + CaptiFi
Pull your REVIEWS.io reviews into the Review Inbox with AI-drafted replies, and send happy WiFi guests to your REVIEWS.io collection link. Uses your existing subscription. Hardware included, 30-day trial.
What does the REVIEWS.io integration do?
The REVIEWS.io integration pulls your latest REVIEWS.io reviews into the Review Inbox using the store key and API key from your existing REVIEWS.io subscription, with an AI-drafted reply for each. Paste a REVIEWS.io collection link as well and happy WiFi guests can be sent there after they rate their visit. For venues that already collect reviews through REVIEWS.io and want walk-in guests in the same place. Growth plan and above.
REVIEWS.io collects company and product reviews for the businesses that subscribe to it. The REVIEWS.io integration brings those reviews into the CaptiFi Review Inbox so they sit alongside Google, Tripadvisor and the rest, each with the reviewer's name, rating, title and text, and an AI-drafted reply ready to copy and post from your REVIEWS.io dashboard. The connection uses your own REVIEWS.io store key and API key, entered once on the REVIEWS.io card; the API key is stored encrypted and write-only.
REVIEWS.io can also be a destination for the review requests CaptiFi already sends. Paste a REVIEWS.io collection link into the card and happy WiFi guests can be sent there after they rate their visit, on its own or from the branded choice page that lists every platform you have set up. Lower ratings open the private feedback form, and the rating and any comment reach you by email. Leave the link blank and the integration is Review Inbox only.
Nothing changes in your REVIEWS.io account: invitations, widgets and the reviews themselves stay where they are, and CaptiFi reads them through the subscription you already hold. Press Test connection before you save, and the first sync runs the moment the card is saved.
Why connect REVIEWS.io to CaptiFi
Your REVIEWS.io reviews in one inbox
Reviews collected through REVIEWS.io land in the Review Inbox with the other platforms, so one morning check covers them all.
Replies drafted by AI
CaptiFi drafts a suggested reply for each review, ready to copy, with a link to your REVIEWS.io dashboard to post it.
Uses the subscription you already hold
The connection is your store key and an API key from your REVIEWS.io account. There is nothing new to buy from REVIEWS.io.
WiFi guests can be sent to REVIEWS.io
Paste a collection link and happy guests can land there after they rate their visit, on its own or from the branded choice page.
What data flows to REVIEWS.io
Up and running in minutes
Copy your store key and an API key
Both come from your REVIEWS.io account. The store key is the public identifier of your store; the API key is secret, so treat it like a password.
Enter them in CaptiFi
Open the REVIEWS.io card on the Integrations page of my.captifi.io and enter the store key and API key. Paste a REVIEWS.io collection link if you want guests sent there, and choose REVIEWS.io only or let the guest choose.
Test and save
Press Test connection, then save. The first sync runs straight away and your reviews appear in the Review Inbox.
Reply from the Review Inbox
New reviews sync daily, or on demand with Sync now. Generate an AI reply draft, copy it, post it from your REVIEWS.io dashboard via the link, then mark the review replied.
Step by step, with screenshots.
How venues use REVIEWS.io with CaptiFi
A shop that already invites online customers to review it on REVIEWS.io adds its walk-in WiFi guests to the same profile, and reads both sets of reviews from one inbox.
A group with REVIEWS.io widgets on its booking site pulls every site's reviews into CaptiFi, where each general manager replies to their own venue's reviews with an AI draft to start from.
A hotel lets guests choose between Google and REVIEWS.io on the choice page, so the reviews that feed its website widget keep growing while Google keeps growing too.
Frequently asked questions
What do I need from REVIEWS.io?
Does this cost extra?
Can WiFi guests be sent to REVIEWS.io to leave a review?
Can I reply from CaptiFi?
What happens if I disconnect?
Which plan do I need?
Pairs well with
Start using REVIEWS.io with CaptiFi today
30-day free trial. Cancel anytime.
Google, Gmail, Mailchimp, Klaviyo, HubSpot, Salesforce, Facebook, Meta Pixel, Slack, Zapier, Twilio, Tripadvisor, Yelp, Toast, Square, SumUp, Airship, Revinate, Leat, Pepper, EmailOctopus, MailerLite, Incentivio and ChatGPT are trade marks of their respective owners and appear here only to identify the services CaptiFi connects to. CaptiFi is independent of these companies and is not sponsored, certified or endorsed by them. An integration marked coming soon is on our roadmap and is not yet available. Twilio and all related logos are trademarks of Twilio Inc. or its affiliates. Salesforce is a trademark of Salesforce, Inc. Slack is a trademark and service mark of Slack Technologies, Inc., registered in the U.S. and in other countries.
CaptiFi is a guest WiFi marketing and captive portal platform for restaurants, bars, pubs, cafes, hotels, gyms, salons, retail and short-term rentals, built by CaptiFi Ltd in the UK and sold in GBP, USD, EUR, CAD, AUD and NZD to venues worldwide.